Tree of Savior's Known Issues - UPDATED (April 1st)

We are aware of the problems some of you are experiencing while trying to log into the game. For the following known issues, please try the solutions we suggest. This thread will be continuously updated.

 

1. $No Data$ texts in-gam

 

For players that see $No Data$ texts in-game instead of normal text, please try the following.

 

a) Go to Steam/steamapps/common/TreeOfSavior/release

b) Open release.revision.txt

c) Erase the number that is typed in the file

d) Save the file and close it

e) Restart the game

 

2. Unable to advance in class [UPDATE - March 31st]

 

We are aware that some of you are experiencing problems when trying to advance in class. The dev team is currently looking into this and an announcement will be made as soon as the issue is resolved.

 

The issue should now be fixed. However, please let us know if you are still having problems with this issue.

 

3. Issues with controllers

 

Playstation 3, Playstation 4 and Xbox 360 controllers should be fully functional. However, we are aware of some issues with Xbox One controllers and the dev team is working on compatibility. Please note that mouse controls will not work properly when using controllers as your main input device.

 

4. Server bottleneck issues

 

The server bottleneck problem seems to be much worse than expected. We are currently looking into several options to mitigate the problem, including creating a new server.

We have not yet reached a final decision on the details and will let you know as soon as possible. Please do not use any of your Founder's Pack items since a pseudo item transfer is also being considered.

 

pseudo item transfer: transfer of Founder's benefits to another team on a different server / different from a full team transfer

 

5. Spamming on chat

 

You will be able to reset the chat and get rid of spamming of messages in chat by restarting your client. Please let us know if the problems persists after restarting the client. We are looking at ways to reduce spam and will make an announcement when it is implemented.

 

6. QUEST: To Gateway to the Great King

 

We are aware that there are issues with this quest and are working on a solution. Apologies for the inconvenience that this is causing. In the meantime, we recommend trying to go to Orsha and completing quests in that area for those players that find no other quests for that level.

 

7. Launcher closes without client properly appearing

 

There seems to be a problem with the launcher vanishing without properly launching the client even after validating / re-installing / replacing XML files. The dev team is looking into this matter, but in the meantime, adding "Client_tos.exe" in "Steam\steamapps\common\TreeOfSavior\release" and "tos.exe" in "Steam\steamapps\common\TreeOfSavior\release\patch" to the exception list of any Anti-virus programs may help.

 

8. QUEST: Unfinished Commision / Obversion / Drowsy Scent

 

We are aware that these quests currently have people stumped. We will be working on a more permanent fix. Please stay tuned for an update regarding these quests. In the meantime, we would recommend trying other zones / questlines.

 

Please let us know if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots, character/Team/server/class details, and timestamps would be greatly appreciated. That way we can have more information to work with on a more specified problem allowing it to be resolved faster.

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