The buyer may request a refund at any time before the order has been completed, without additional conditions.
Refund Rules
We are committed to providing customers with a safe, fairly priced, and transparent purchasing experience. Refund eligibility is determined by the current completion status of the order.
If an order cannot be completed within 72 hours, we will provide the buyer with a full refund.
A refund will not be issued once an order has been completed.
Orders Delayed by Incorrect Information
If incorrect or incomplete information supplied by the customer causes a delivery delay, we will contact the customer by email as soon as the issue is identified and help correct the order information.
When necessary, we will send follow-up emails approximately 24 hours and 48 hours after the first email so that order processing can resume as quickly as possible.
Orders Affected by a Stock Shortage
If an order cannot be completed on time because of a stock shortage, we will offer available options to resolve the issue. Customers who do not wish to wait may receive a prompt refund. If a customer chooses to wait, we will make every reasonable effort to restock and continue the order as soon as possible.
Other Order Problems
If an order cannot be completed on time because of another specific circumstance, please contact Live Chat and provide your order information so that our support team can review the order and assist you.
SUPPORT
Email Support
Need Help?
For questions about a refund or an order issue, contact Live Chat or email our customer support team.